Troubleshooting

Java: In order to use the this website application you must have Java (JRE) version 7 or higher installed on your computer. Check your version of Java by clicking here. We recommend using the latest version available from the Java website. If you do not have the latest version you can install it from the link on that page.

 

Structure Drawing: The Marvin JS chemical structure sketcher requires the HTML5 canvas. All modern web browsers support the HTML canvas, but older browsers such as Internet Explorer 8 and earlier do not.

 

JavaScript: You must have JavaScript enabled to use this web application.

 

 

Off-site IP Authentication

Some institutions provide off-site access via EZproxy.  Please note that we cannot offer troubleshooting support for third party software.

 

However, the most common issue for institutions using this method is the absence of the valid IP address reaching our authentication system.  This can be due to an incorrectly configured proxy server.

 

Ensure that your EZproxy stanza lists the correct URL for the Handbook of Chemistry and Physics, which is:

 

https://hbcp.chemnetbase.com/

 

Please note the address does not include www, and the old address hbcponline.com will no longer work.

 

For any other support issue regarding access via EZproxy please contact your local EZproxy support desk.

 

Note for Internet Explorer users

Marvin JS does not support compatibility mode in Internet Explorer.

 

In most cases, you can switch on/off compatibility mode in IE. For versions 9 and 10 these settings can be reached from the Tools menu (ALT+T). For other IE versions, please visit the appropriate website.

 

Note that if all intranet sites are set to run in compatibility mode by default please consult with your system administrator.

 

 
For more information on the ChemAxon Marvin JS structure sketcher, please refer to the User Guide
 

Additional Technical Support

For support on use of the program, please contact:
Technical Support Desk
Electronic Publishing Division
Taylor and Francis
6000 Broken Sound Parkway, Suite 300
Boca Raton, FL 33487 USA.
 
Tel: 888 318 2367
Tel: 561 361 6020 (Outside U.S.)
Fax: 561 361 6075
 
E-mail: [email protected]
 
If your query concerns your system set-up rather than problems with searching the database, please be prepared to supply the following information to the Technical Support Desk staff when you call:

 
For comments on the data or suggestions for inclusion, please contact:
The Editors, Handbook of Chemistry and Physics at the address above. Alternatively, email [email protected] stating clearly that your comments are regarding the Handbook of Chemistry and Physics.